How to make a general motor claim


In the unfortunate event of a motor claim, please call our 24-hour telephone help-line on:

0345 600 6076


Our approved partner will:


  • Pick up the damaged vehicle

  • Clean up the debris

  • Provide a courtesy vehicle

  • Manage your claim as well as that of the other party

  • Repair your vehicle to an industry leading standard




How to make a Windscreen Claim


In the event of a windscreen claim (replacement or repair) please call our 24-hour telephone help-line on:

0345 600 6076


Our team provide:


  •  Emergency glass repair or replacement (subject to availability)

  •  Technicians can repair or replace all types of vehicle glass


*excludes policies underwritten by Equity Red Star and Markerstudy Insurance respectively, if your policy is underwritten by one of these insurers please contact:


Equity Red Star:   0345 602 3378


Markerstudy:        0800 387565


Disclaimer: The above are the contact details for all Motor Fleet Clients in the event of a claim. Access to all of the benefits featured on this website is restricted to Complete Response Clients only. In order to become a Complete Response Client please call 01634 868444 and speak to one of our representatives.


Complete Response

FIS House, Centre 3000, St Leonards Road, Allington, Maidstone Kent ME16 0LS T: 0345 600 6076 F: 01634 862425


Complete Response is a trading style of First Insurance Solutiosn Ltd (Registered No: 522668) and UK Special Risks Ltd (Registered No: 300289) both of whom are authorised and regulated by the Financial Conduct Authority (FCA)  

* Services only available in Mainland Britain to FIS and UKSR clients only.