How to make a Claim


Dealing with an insurance claim can be a very stressful process. Using our considerable experience we can help you with

every aspect of your claim from the very beginning, ensuring you get the best settlement in the shortest time possible. We can assist with all of the following:


  • Visit you at the premises within 24 hours of the incident

  • Arrange for temporary repairs/emergency works

  • Prepare a detailed claim on your behalf

  • Obtain estimates from contractors

  • Negotiate with your insurers

  • Assist in ensuring interim payments are released

  • Obtain the assistance of various professionals

  • Liaise with you throughout your claim


To make a claim please call us on out 24 hour manned claims lines:


Call 01634 661408 between 8:30am and 5:15pm


Call 07425629448 between 5:15pm and 8:30am


Alternatively you can complete our online claim form below:


















Please provide the details of who we should contact regarding this matter if it is not the policy holder. Please note this person must be authorised by the Policyholder to discuss this incident on their behalf.

Insured Name *

Email *

Phone *

Contact Name *

Date of Loss *

Details of Loss *

Complete Response

FIS House, Centre 3000, St Leonards Road, Allington, Maidstone Kent ME16 0LS T: 0345 600 6076 F: 01634 862425


Complete Response is a trading style of First Insurance Solutiosn Ltd (Registered No: 522668) and UK Special Risks Ltd (Registered No: 300289) both of whom are authorised and regulated by the Financial Conduct Authority (FCA)  

* Services only available in Mainland Britain to FIS and UKSR clients only.